Privacy Policy

This Privacy Policy describes how All Recovery Towing collects, uses, and protects your personal information. We are committed to ensuring your privacy is protected.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, address, phone number, and email address.
Vehicle Information: Make, model, year, and license plate number.
Location Data: Information about your vehicle’s location when requesting towing or mobile mechanic services.
Payment Information: Credit card details or other payment information necessary for processing payments.
Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you request our services, fill out forms on our website, or contact us directly.
Automatically: Through cookies and other tracking technologies when you use our website.
From Third Parties: From partners or service providers who assist us in providing our services.

3. How We Use Your Information

We use your personal information for the following purposes:

Providing Services: To provide towing, mobile mechanic, and other vehicle-related services.
Processing Payments: To process payments for our services.
Communication: To communicate with you about your service requests, updates, and important information.
Improving Our Services: To analyze website usage and improve our services and customer experience.
Marketing: To send you promotional materials and offers, where permitted by law.
Legal Compliance: To comply with legal obligations and regulations.

4. Data Security

We are committed to ensuring that your information is secure. We implement various security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption: Using encryption to protect sensitive data transmitted online.
Secure Storage: Storing personal information on secure servers with limited access.
Regular Audits: Conducting regular security audits to identify and address vulnerabilities.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Sharing Your Information

We may share your personal information with the following categories of recipients:

Service Providers: Third-party service providers who assist us in providing our services, such as payment processors and IT support.
Legal Authorities: Government agencies or law enforcement officials when required by law.
Business Partners: Partners who collaborate with us to offer joint services or promotions.

We require these recipients to protect your personal information and use it only for the purposes for which it was disclosed.

7. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to collect information about your browsing behavior. You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

8. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to correct any inaccurate or incomplete personal information.
Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal information for marketing purposes.
Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our services after the changes constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

All Recovery Towing
Richardson, ACT, 2905
Phone: 0477 588 588
Email: info@artowing.com.au

Effective Date: 01/01/2026